Problem-solving Steps

  • KEY - put your true Self in charge of your personality 

  • adopt and keep a mutual-respect attitude

  • dig down to learn your current primary needs

  • assert your needs respectfully and clearly, and ask for a hearing check

  • Invite your partner to define hi/her primary needs and assert them

  • give a hearing check to confirm you heard clearly

  • brainstorm ways to fill both your needs "well enough" - as teammates, not opponents.

  • pick the best option, and affirm yourselves.

     How do these steps compare with how you usually solve internal and interpersonal problems?  //  video clip more detail