Key Response Options to Problem Behavior

      Someone's behavior is a "problem" if it causes you significant local or chronic discomfort (needs). To respond to any "problem behavior" ef-fectively, make these a habit:

• keep your true Self in charge of your perfsonality

• decide specifically what you need from the other person now

• verify that you have a genuine mutual-respect attitude

• validate your personal rights as a worthy, dignified person

• review assertion and empathic listening skills as needed.

• practice communication awareness during your interaction, and...

• notice the outcome of your response - needs satisfied, or not?

      With practice, these options will become automatic.

response index