Key Response Options to Problem Behavior

      Someone's behavior is a "problem" if it causes you significant local or chronic discomfort (needs). To respond to any "problem behavior" ef-fectively, make these a habit:

  • keep your true Self in charge of your perfsonality

  • decide specifically what you need from the other person now

  • verify that you have a genuine mutual-respect attitude

  • validate your personal rights as a worthy, dignified person

  • review assertion and empathic listening skills as needed.

  • practice communication awareness during your interaction, and...

  • notice the outcome of your response - needs satisfied, or not?

      With practice, these options will become automatic.

response index